Still not satisfied with your item? Too big or too small? That’s too bad. And we’re going to do something about that, promised.
ALL PROMISES AT A ROW.
Free return your product.
14 days reflection period, after receipt of your product.
Exchange product? After receipt, we will ship your new product the same day.
Money Back? The amount will be refunded within 4 days after receipt.
PACKAGE PACKAGE THROUGH A UPS ACCESS POINT
After registering your exchange or return, you will immediately receive all instructions and a shipping label from us. Attach the return label on the box and deliver your package to a nearby Access Point.
Of course you can also return the products via another carrier or in some other way, then the costs are for you.
OUR GAME RULES
We can only reimburse the full purchase price if you comply with the following rules:
The products must be unworn with, if reasonably possible, the original tags and labels. Passing is of course allowed!
Shoes must be returned, if reasonably possible, with the supplied and undamaged shoe box and shipped in the original Dresforyou box.
The items must be packed in the undamaged and original packaging (if reasonably possible).
Send the receipt (if received).
Pay attention! Return your item carefully. If the return is damaged or has been used further than necessary to assess the item, we can charge you a depreciation.
You have the right to withdraw from the contract within 14 days after receipt of the products without giving any reason.
It is important that you return your package to us within 14 days of registering your return. You can also return without prior notification. This must then be done within 14 days of receipt.
You may also dissolve the purchase agreement in another way, for example by e-mail via our customer service or via the standard form for cancellation. The address details for returning your items are always in the box. If you lose it? Then you can find it on our page.
If you cancel the contract, you will receive back from us any payments you have made up to that moment without delay and in any case no later than 14 days after we have been notified of your decision to withdraw from the contract. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such refunds.